Returns & Shipping
SHIPPING INFORMATION
Canada Shipping
We offer free shipping on orders $300 and over. If your order is less than that, you will be charged $5.00 to $12 for regular mail untracked or $18 Flat rate shipping with tracking number. Some big items, we have flat rate per province, so you can check shipping fee when you add an item.
We will provide you an email confirmation and tracking number and updates regarding your orders. However, it is our customers responsibility to put accurate shipping address inputted as a customer personal information to ensure, we can deliver your order to the right address. We will not be responsible for any lost, delayed, or stolen packages.
US Shipping
West Coast Crafts from Mondays to Fridays. All orders are processed the same day until 1 pm EST. We primarily use Canada Post or UPS to deliver your order and standard shipping typically takes 3 to 14 business days depending on location, excluding weekends or National Observed Holidays.
Cancellations:
Your orders cannot be cancelled once they are shipped and in transit to your destinations. In case you made any mistake on your orders, please email us right away at westcoastcraftsupplies@gmail.com so we can resolve any issues as soon as we can.
International Shipping
We only ship to USA starting at $8 fee
REFUNDS
We are committed to ensuring our products are made from strong materials. You can return product on customer’s expense. However, your shipping fee will not be refunded. We currently do not accept returns on sale items unless products were damaged.
Exchanges
We will be happy to replace or do store credit on any items that are defective or damaged. Please contact us immediately at westcoastcraftsupplies@gmail.com